The Call Center in the Cloud »
Call centers are increasingly migrating away from on-premises systems to cloud-based systems, which can save money and give greater flexibility. Everything from customer data to telephony software is making its way to the cloud, revolutionizing the way call centers manage their operations. “It’s all the buzz now, ” said Mitch Lieber, principal at Lieber & [...]
Enterprise Security: No Perimeter Is Perfect »
Enterprises of all types are increasingly under attack by advanced persistent threats, which pose much greater danger than the lone hacker who just wants to use brute force to get in and deface their website. They are exploiting the disconnect between application security and perimeter security. The growing sophistication of intruders means they can take [...]
Securing BYOD Access With Single Sign-on »
For enterprises, the collision of the mobile revolution with the cloud revolution represents a security train wreck. Tablets and smartphones are quickly becoming the productivity tool of choice for executives, sales professionals and remote workers. However, BYOD — Bring Your Own Device — is making it extremely difficult for IT departments to enforce security policies [...]
Dish Meddles With Sprint-Softbank Merger »
Dish Network has asked the U.S. Federal Communications Commission to pause its review of Softbank’s proposed $20.1 billion acquisition of Sprint while the two companies battle over their bids to buy Clearwire. Dish contended in a filing this week that the FCC’s review of Softbank’s acquisition is “unripe for consideration” since full ownership of Clearwire [...]
Dish Makes Bid to Run Away With Clearwire »
Dish Network has made a multifaceted offer to acquire all or part of Clearwire, potentially complicating Sprint’s recent proposal to acquire the rest of the wireless network operator. Sprint, which is already Clearwire’s majority stakeholder, last month announced a proposal to buy the remaining 49 percent of Clearwire. The agreement is still subject to regulatory [...]
Moving to the Front Office »
For a long time, many people have been predicting the demise of ERP, and while I share those sentiments, demise takes many forms. The one we all understand well is the crash-and-burn variety, but that’s not the only and perhaps not even the predominant approach. The crash is at best the final step. Humpty Dumpty [...]
The Steady Drumbeat of the Global M-Commerce Revolution »
The next-gen e-commerce player is globally minded and logistically savvy, with an eye firmly fixed on the opportunities presented by mobile. If you think this sounds like Amazon, you’re right. However, it also applies to countless other etailers and service providers positioning themselves for growth in 2013. The face of e-commerce has changed. It is [...]
Amazon’s Big Wheels Keep on Rollin’ »
Amazon’s stock price reached an all-time high of $268.98 per share on Monday — a far far cry from its debut at $16 per share 16 years ago. The stock was off only slightly on Tuesday, closing at $266.38. The company’s share price has been steadily climbing. Monday’s spike of 4 percent followed an upgrade [...]
Is Wall Street Disenchanted With Apple? »
These days, it seems Apple can do no right on Wall Street. The latest snub came from Citigroup, which downgraded the company to “neutral” from “buy” on Sunday. More significantly, the price target was dropped by $100 to a modest $575 per share. Citi analyst Glen Yueng questioned the strength of the iPhone 5, pointing [...]
FTC Asks Data Brokers What They’re Doing With Your Info »
The Federal Trade Commission on Tuesday announced that it has demanded nine data brokerage companies explain how they collect and use consumer data. The nine are Acxiom, Corelogic, Datalogix, eBureau, ID Analytics, Intelius, Peekyou, Rapleaf and Recorded Future. These sites offer information on just about anyone, in most cases for a fee. Rapleaf might perhaps [...]
Samsung Shows Signs of Softening in Smartphone Tug of War »
Samsung said Tuesday that it will drop its pursuit of injunctions against the sale of some Apple products in Europe. Samsung wants to compete “fairly in the marketplace, rather than in the court,” according to its official statement, but the move is an odd twist in the ongoing legal saga between the two consumer electronics [...]
Judge Boxes Ears of Both Parties in Apple-Samsung Lawsuit »
Both Apple and Samsung, which have been locked in lawsuits in the United States and abroad, won a little and lost a little in their hearing before Judge Lucy H. Koh in San Jose, Calif. On Monday, the judge denied Samsung’s request for a retrial seeking to reduce the $1.05 billion in damages a jury [...]
Windows 8 Is Too Much, Too Soon for Many Users »
I have been taking a closer look at two of the brand-new technologies that are really shaking up the computer world. One is Microsoft’s Windows 8 operating system with all those funky tiles. The other is the Lenovo Yoga 13 laptop. The changes are many. Some will think all this change is good, others will [...]
The Thanksgiving Holiday vs. Holiday Shopping Tug-of-War »
Stick a fork in the sacrosanctity of Thanksgiving — it is done. A number of retailers, most famously Walmart, will be opening their doors on Thanksgiving Day, on the premise that they will be scooping up sales from consumers too eager to wait for Black Friday. Whether that is true or whether so-called Gray Thursday [...]
You Can Bury the Boston Marathon Bomber In My Back Yard
Why Did The Watertown Police Lie About The Marathon Bombing Shoot-out?
Could The Captured 19 Year Old Use The Patty Hearst Defense?
Authorities Begin To Admit Their Lies of Heroism and Daring Do, Shot Unarmed Man in Boston Marathon Bombing Pursuit
Mother of Boston Marathon Bombers Is Multiple US Felon On The Run
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