New iPhone Customers Could Flow to Verizon While AT&T Bleeds »
All the media reports predicting the impending end of AT&T’s run as the exclusive carrier of iPhones in the U.S. apparently has a lot of iPhone users looking forward to the day they can switch networks. No one knows for sure when Apple will bestow the rights to sell the iPhone to another carrier, but [...]
Friend and Foe? Combating E-Commerce ‘Friendly Fraud’ »
While financial cybercrime against card-not-present retailers has many forms, “friendly fraud” has emerged as a particularly painful thorn in the side of e-commerce merchants. Defined as a situation in which a customer disputes a legitimate credit card transaction, falsely claiming fraud or non-delivery of goods, friendly fraud is extremely hard for retailers to identify and [...]
Marketing Maven at SES: Forget Viral, Forget ROI, Forget Fear »
Community building is the key to successful social media marketing, Jeffrey W. Hayzlett, the former chief marketing officer at Eastman Kodak, told an audience at the SES Conference and Expo in San Francisco on Tuesday. “You want to build hearts and minds, not eyeballs and ears,” he said in the opening keynote speech at the [...]
Torch May Not Guide RIM Through the Tunnel »
The BlackBerry Torch 9800 has been widely viewed as Research In Motion’s best shot at regaining even footing in its battle with rivals Apple and Google in the smartphone arena, but after just a few days on the market, the device’s price has already been slashed. Some 150,000 of the handsets reportedly were sold over [...]
Hulu IPO Could Be Streaming-Video Game Changer »
There was a time, early this decade, when every day saw a new technology company make an initial public offering. Talk of stock options and vesting schedules was common coffee break fare. Lately, the flow of capital for startups is much more like a trickle, and IPOs are sparse. Still, some partnership or venture-backed companies [...]
SAP Mobile CRM Users Can Have Their Security and Their iPhones Too »
Sybase has only recently formally entered the SAP corporate family. However, the two companies have collaborated on software integration projects for years: hence, the introduction of Sybase Mobile Sales for SAP CRM, a native iPhone app. When designing the app, Sybase took the iPhone user needs into account, said Senior Product Manager Bryan Whitmarsh. “We [...]
Plug-and-Play State of Mind »
Young folk under 30 may not remember this, but years ago “plug and play” referred to hardware installation for computers. As the information revolution penetrated American households, consumers demanded setup procedures that did not require an advanced degree in computer science. Today, this process is standard for almost all hardware. This plug-and-play mentality has transformed [...]
How to Tear Down the Language Wall »
Less than 15 years ago, establishing a global presence was a conscious decision that a company made. It usually involved long and complex discussions about offices, physical presence and physical travel. With the advent of the Web, all of that changed in an instant. With the establishment of a website, every company, no matter how [...]
Analyst: Apple Manager Arrest Could Be ‘Canary in Coal Mine’ »
An operations manager at Apple was arrested on Friday for allegedly accepting more than $1 million in kickbacks from Asian suppliers of iPod and iPhone accessories. Paul Shin Devine, a senior operations manager for iPod, was named in a 23-count federal grand jury indictment for wire fraud, money laundering and kickbacks, according to a report [...]
3Par Buy Could Propel Dell Into High-End Storage Turf »
The $1.15 billion that Dell has pledged to spend for data storage vendor 3Par could turn out to be a wise investment if Dell is able to use 3Par’s assets — its product line and its sales and support staff — to carve out a position at the high end of the storage market. Dell [...]
Mobile Sales Up, Margins Down »
As expected, sales of mobile devices are up considerably from last year, showing an increase of nearly 14 percent worldwide over the second quarter of 2009. That’s according to a report released by Gartner, and the results fall closely in line with other reports out from firms such as Forrester Research and iSuppli. However, the [...]
Oracle Lawsuit Claims Google Slurped Its Java »
Oracle on Thursday filed suit against Google for patent and copyright infringement in the latter’s development of the Android operating system. Google “knowingly, directly and repeatedly infringed Oracle’s Java-related intellectual property,” according to the suite, which “seeks appropriate remedies for their infringement,” Oracle spokesperson Karen Tillman said. It’s not clear whether the lawsuit will force [...]
Google Begins Buttressing Its Net Neutrality Argument »
After a few days of absorbing the criticism of its joint proposal with Verizon, Google — a company that was once counted as a stalwart in the push for Net neutrality — is defending itself. In a nutshell, the plan calls for excluding the mobile Internet from most of the consumer protections that would apply [...]
3 Industries Where Service Should Change the Equation »
Customer service is being touted as a lot of things these days — “the new marketing,” “the new CRM,” even “the new sales.” That’s all well and good, but many customers just wish customer service could be “the new, actually functional customer service.” The situation isn’t abysmal everywhere; there are notable examples where customer service [...]
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You know things are bad when the cartoonists begin taking aim– on Obama!
Local Farmers: New Safety Regs Will Kill Us
Massachusetts and Scott Brown Snub Obama
The New GM Proudly Introduces The 2010 Obama Car
Obama: “Health Care Reform Cannot Wait”
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