Kana Smooths the Wrinkles Out of Back-End Administration

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Kana Software recently released an upgrade to its enterprise application, equipping it with new multinational knowledge management and other enhancements that make back-end administration easier. Earlier this year the company released a version with enhancements aimed at the end user, but “our focus this time around was on a different set of users,” said Scott Hays, Kana’s senior director of product marketing. “Ultimately, we are all about delivering the best customer experience, and back-end roles are important to making this work.”

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