Five years ago, megadeals were all the rage in the business process outsourcing (BPO) world. Global players such as IBM, Accenture, ACS and CSC were racking up billion-dollar multiyear contracts, mainly for accounting, human resource and procurement functions. Now that’s changing. “What we can say in BPO is that we have seen a slowdown in deal signings,” Ed Thomas, an outsourcing analyst at Datamonitor, told CRM Buyer. In 2008, there were 155 BPO deals totaling $1 million and above, Datamonitor reported. So far in 2009, there have been 58.

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