Microsoft to integrate Twitter into its CRM

Posted by theliepolitic on Jul 12th, 2009 and filed under Technology. You can follow any responses to this entry through the RSS 2.0. You can skip to the end and leave a response. Pinging is currently not allowed. | Viewed 689 times.

Microsoft announced that its Dynamics CRM software will have a ‘Social Networking Accelerator’ component which will allow companies to monitor what customers are saying on Twitter. Microsoft has integrated Twitter functionality into its customer relationship management software. The company announced on Friday that its Dynamics…
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